Analyses and case studies
Case studies
Coursework from Rosen College that involved looking closely at a real place or problem: lodging segments, events, hospitality systems, field observation, and the frameworks behind guest service. Each one links to the original file.
4 of 21 in Reflection
Event Management · Spring 2026
Event Management Course Reflection
A closing reflection on the event management course, taken as an elective after a year in Disney's events department. Jeremy came in doubting events offered enough guest interaction, and leaves having found niches, like treating event speakers as guests, where a guest-experience focus fits. He also gives candid feedback on the workload, the industry interviews, and the course's test format.
ReflectionMarch 2026Lodging · Spring 2026
Lodging Course Reflection
A short end-of-unit reflection on the lodging course. Jeremy writes that studying the sector reaffirmed his goal of running a bed and breakfast, that the volume of technology in the readings pushed him toward using it only where it does not replace guest interaction, and that he still needs to make peace with KPIs and strengthen the accounting and business side of ownership.
ReflectionMarch 2026HFT 3450 Guest Services Management I · Fall 2024
Midterm reflection: the Personal Versatility IQ module
A midterm written in two parts: an executive summary pitching a Personal Versatility Intelligent Quotient training module to a service team, built around the ladder of inference and the AIR principles of Advocacy, Inquiry, and Reflection, followed by a personal reflection. Jeremy identifies where he climbs his own ladder (mostly with co-workers, not guests), ties it to his INFP and DISC results, and lays out concrete recovery techniques.
ServiceReflectionNovember 2024HFT 1000 Introduction to Hospitality and Tourism · Spring 2024
Exploring a career as a concierge
A short career-exploration paper on the concierge role written for an introductory hospitality course. Jeremy surveys the job's responsibilities, demand in the Orlando market, Bureau of Labor Statistics wage data, and the typical path into the role, then explains why he wants it despite the pay and how his teaching and software background could help bring technology to the guest-concierge relationship.
ReflectionMarch 2024