Analyses and case studies
Case studies
Coursework from Rosen College that involved looking closely at a real place or problem: lodging segments, events, hospitality systems, field observation, and the frameworks behind guest service. Each one links to the original file.
8 of 21 in Lodging
Lodging · Spring 2026
Cypress Trails: Turning Around a Glamping Resort
A case analysis of Cypress Trails Outdoor Resort, a glamping property on Lake Tohopekaliga in central Florida whose guest satisfaction scores are slipping under staffing, maintenance, and seasonal-occupancy pressure. Jeremy describes how outdoor lodging differs from hotels, then proposes seasonal nature-based programming, a resort app, deliberately recruited live-in staff, and paid local experiences to lift guest experience, efficiency, and ancillary revenue. A companion outdoor-lodging analysis is attached as a PDF.
LodgingApril 2026HFT 3444 Hospitality Information Systems · Spring 2026
Selecting a Property Management System for the Pacific Rim Bangkok Hotel
A consultant-style response to the Pacific Rim Bangkok Hotel case, in which a 235-room luxury hotel must replace a failing legacy PMS. Jeremy identifies who belongs on the selection team and why, lays out a six-step selection process, lists the functions each department needs, proposes a weighted evaluation rubric, and shortlists three cloud PMS vendors (Preno, Mews, Cloudbeds) with a team-based demo process for choosing among them. He draws on his own front-desk and back-office work at a Disney resort.
Hospitality TechLodgingApril 2026Lodging · Spring 2026
Bonnet Creek B&B: Too Much Technology for Six Rooms
A response to an instructor case describing a day at Bonnet Creek B&B, a six-room Orlando property that runs breakfast orders, housekeeping, check-in, maintenance, pricing, and marketing through a stack of cloud tools. Jeremy grants the efficiency and data benefits of cloud systems but argues the automation is out of proportion to the property's size and recommends scaling back to one or two apps so hosts talk to guests again.
LodgingHospitality TechMarch 2026Lodging · Spring 2026
Informational Interview: The Cabin on the Lake
An overnight stay and informational interview with Hugo Hernandez, sole owner of The Cabin on the Lake, a six-room bed and breakfast in Lake Helen, Florida. Jeremy watches one person run maintenance, construction, housekeeping, breakfast, and check-in at once, and concludes that his own B&B would have to put guest service first and that construction and maintenance are the gap in his skill set.
LodgingField WorkMarch 2026Lodging · Spring 2026
Pop-Up Glamping at the Fairgrounds
A group concept for pop-up lodging pitched at state and county fairs: 20 to 50 air-conditioned glamping tents on the edge of the fairgrounds so out-of-town visitors, families, and young adults can walk between the fair and their beds. The team works through target market, structures, amenities, reservations, a ten-person core staffing model, technology, sustainability, and a partnership with a national midway operator, then brainstorms names.
LodgingMarch 2026HFT 3444 Hospitality Information Systems · Spring 2026
Reading a 2014 Customer Engagement Technology Report in 2026
A review of a 2014 lodging industry report on Customer Engagement Technologies (CETs), covering hotels' adoption of social media, mobile websites, apps, and loyalty programs and their plans for the following year. Jeremy questions the report's 'digital arms race' framing, summarizes where the industry stood and where it hoped to go, and reflects from 2026, and from his own work at a Disney resort, on whether hoteliers' wish for guests to manage their entire stay through technology was a good one.
Hospitality TechLodgingMarch 2026Lodging · Spring 2026
The Johnson Family as Airbnb Hosts
A case analysis of the Johnson family, who rent one unit of their duplex on Airbnb while living in the other. Jeremy lays out what the host network handles for them, the burdens they carry alone (cleaning, maintenance, calendar, guest service, neighbor and government pressure), how that differs from a staffed hotel, and closes with a proposed host-support program and a balanced local-policy framework.
LodgingMarch 2026HFT 2254 Lodging · Fall 2024
Mystery shop: Hyatt Regency Miami
A mystery-shop report on a two-night stay at the Hyatt Regency Miami in October 2024, walking through booking, check-in, housekeeping, food and beverage, concierge help, and checkout. Jeremy finds an older but clean, calm, and well-run property, noting small misses such as an unexplained elevator key requirement and a cramped fitness room.
LodgingField WorkOctober 2024